Frequently Asked Questions for NetVizor

Purchase related questions

Q: What happens after I place the order with Activity Monitor?
A: After you place the order you will instantly receive the software registration code for the full version. Delivery is performed via email.

Q: What license size do I need if I want to buy Activity Monitor ( Employee Activity Monitor)?
A: Activity Monitor - Employee Activity Monitor licensing is based on the number of computers you want to monitor in your network. We offer a range of fixed license packages: 3, 6, 12, 25, 50, 75, 100, 200, etc. (View available licenses). For example, if you have 20 computers in your office, then you need to buy the 25 computers license. In addition, we also offer Extra licenses. You can add to the base license a few more computers if necessary. For example, if you have 30 computers to monitor, you can buy the 25 computers license and 5 Extra licenses.

Q: Is there any hidden fees?
A: It is a one-time fee and there is no hidden fee. You pay once and own the license for the product forever.

Q: Do I get technical support with my purchase?
A: As registered users, you will get lifetime free technical support.

Q: How about the version upgrades after I buy this software?
A: We work on improving our software constantly. Product updates and fixes are available often. Registered users get all version upgrades for free during 1 year since purchase. We will inform you about the update information via email once the new version is released.

Technical Questions:

Q: Will Activity Monitor read our computer activity logs? What about privacy?
A: No. All captured logs are saved in centralized database on your server computer; Spy-Tech software won't send anything to us. Please refer to our privacy policy for additional details.

Q: Does Activity Monitor store logs in centralized database on server computer? How to change database directory?
A: Yes, Activity Monitor is not like other monitoring software, it stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The Agent Program uploads collected logs to server computer AUTOMATICALLY at interval of X minutes you specified. It stores logs in centralized database on disk C: of server computer acquiescently, if you want to change the directory please click Settings Others Set Database Directory.

Q: What should I do when I attempting to check logs it always says trying to connect and then unable?
A: If you have not installed the agent program onto the remote computer, please install Agent at first. If agent program has been installed on the remote computer and if the remote computer is protected by firewall,please check the firewall setting. On remote computer(the computer you want to monitor)the ports TCP 4802, TCP 4911, UDP 4801 and UDP 4822 must be enabled. Please check whether IMonitorSrv.exe or;IMonitorMng.exe; or;FileRec,exe or;IMonLogCmd.exe or RDesk.exe was blocked by firewall.

Q: How to set a correct log synchronization time interval?
A: It's based on your licenses size, we recommend, 3 - 12 licenses: 5 Minutes, 13 - 30 licenses: 10 Minutes, 31 - 200 licenses: 30 Minutes, 200+ licenses: 60 Minutes. The default time interval is 1 minute, please change it to a right value.

Q: I tried to install Agent to remote computer with remote installation, but it said that couldn't connect to remote computer, why?
A: You must have the administration user permission for that remote computer, if yes, please check the steps below. 1. Please check whether the IP address is correct. 2. Please check the whether user name and password are correct. 3. The group policy on remote computer stopped the remote installation, please go to the computer, click Start; Run type;gpedit.msc, then expand Local Computer Policy Computer Configuration Windows Setting Security Setting Local Policies Security Options, then double click Network access: sharing and security model for local account in the right list, and choose Classic: Local users authenticate as themselves.

Q: I tried to reinstall Activity Monitor Agent, but I cannot do it because of sharing violation error messages.
A: It means that EAM Agent is running now. Try to uninstall it first, restart computer and then run installation again.

Q: Anti-spyware or Antivirus software prevents me from installing NetVizor Agent. Or it disables my monitoring software.
A: If you are knowingly installing Activity Monitor, Activity Monitor Agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.

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