How to view printing activity and printer usage in the workplace?

The folllowing are two question from our customers about how to delpoy Print Job Monitor Software. For more info about the software, please Click Here...

Qestion from customer for Monitoring Printings at Work:
I am attempting to try your print job monitoring software.  I have downloaded and installed it on a Windows 2003 Server with the print service enabled. How do I get the printers added to the monitoring. Thanks,

Answer from EAMsoft:
How to install Print Job Monitor: First download Print Job Monitor setup file. Then extract all files from downloaded archive. It contains these program files: 1. pr_server_setupx.x.exe -> Print Job Monitor console and server program. Install it to central computer to monitor all printer activities. 2. pr_agent_setupx.x.exe -> Print Job Monitor agent program. Install it to remote computers which connected to printer (s) directly. You may specify the correct server computer IP address for agent program. If you have any further problems, please feel free to contact us.

Another Question About Print Job Monitoring Software:
I have no problem installing the trial software. My issue is I have nothing reporting. Nothing in the printer list, computer list, etc. I have installed on a Terminal Server. Do I need to use the agent and install on another computer.

Answers from EAMsoft:
To deploy print job monitor to your company's network 1. Install Print Job Monitor on your SERVER computer, the SERVER computer have to connected to LAN. 2. Install Agent program onto the client computer which directly connected with the printer that you want to monitor. 3. Run Agent program, type server computer's IP address and click button "Test Connection". If the connection established successfully, the Agent will upload printer information to centralized database on server computer and Agent will start monitoring upcoming print jobs. Yes, the agent program need to be installed on remote computers.

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